Complaints Procedure

If you are not completely happy with our service, please see our Complaints Policy.  

Our Client Services Manager is Mrs Jacqui Smart who is based at our Portsmouth office - details as set out in the Complaints Policy.

If we are unable to resolve your complaint, and it relates to a contract we entered into online or by other electronic means, you may also be able to submit your complaint to a certified alternative dispute resolution (ADR) provider in the UK via the EU ‘ODR platform’.

The ODR platform is an interactive website offering a single point of entry for disputes between consumers and traders relating to online contracts. The ODR platform is available to consumer clients only, i.e. where you have instructed us for purposes outside your trade, business, craft or profession.  For the purposes of contracts entered into online or by other electronic means the Firm is considered to be an Online Trader and our email address is

To speak to one of our experts please call us