Let the claim begin…

0800 91 92 30

Once we have started your claim, all the hard work is down to us.

The first thing we will do is send a letter to the person or organisation who caused the accident. It is up to them to notify their insurance company within 21 days.

The insurance company will investigate the circumstances of your accident or injury within a three month time frame. They will then tell us whether they accept your claim or deny that it was their policyholder’s fault. If this is the case the insurance company must explain why. We will then meet with you.

In order to help us win your claim, we will ask you to provide us with:

copies of all relevant documents that you have received about your accident, such as accident report forms and photographs
details of financial losses, out of pocket expenses and loss of earning

In the meantime, we will obtain your GP, hospital and other medical records and arrange for you to be examined by a local doctor who will then write a report explaining your injuries and how they affected you.

Hopefully at this stage, the insurance company will have accepted the claim and we will try to negotiate a settlement.

If they don’t accept, what happens next?

We may then need to contact a barrister to provide an expert second opinion and also to help prepare court documents on your behalf. The specialist barristers we use are 3PaperBuildings and 9 Gough Square.

The majority of cases are settled before court proceedings are started. If we do issue court proceedings it is not certain that you will need to go to court as we will continue to try and negotiate a settlement before trial. If the case goes to court you will meet your barrister beforehand and we will be there to guide you every step of the way. For further information about why we would need to issue court proceedings please click on the link below.

Information sheet: